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Refund and Returns Policy

We are extremely grateful for your continuous support toward our online as well offline marketplace.

Returns

From the purchase date, you have three entire days I.e. 72 hours to return your purchased item, given the invoice bill is provided and the item is unused with its original or authentic packaging, and in the same condition as at the time of purchase.
Because of our business’s nature specific products are exempted from the return policy, which are enlisted as follows:

Perishable good , such as fruits, vegetables, food and floral products.
Personal hygiene products.
Hazardous materials
Flammable liquids or gas and similar products
Certain other non returnable items are gift cards, free offer products, certain health and personal care products

Refunds

After
receiving the purchased product, our refunds team does a thorough inspection of
it to come to a conclusion whether it is in the same condition as when it was
delivered/purchased by you or not. After this we’ll inform you as soon as
possible.
If the refund was approved by us we’ll most definitely refund the respective
amount to your account. The Amount may take upto 5-7 business days to show up
in your account.
NOTE: Only regularly priced items are subject to refund while products bought
under ‘sale’ are not subject to refund.


Cancellation

You have the liberty to cancel your order made through our website within 4 hours of placing it. After approval for cancellation, the refund will be under process and same will be returned to your account within a maximum span of seven days
Exchanges(if approved)
Replacement or exchange of products is possible only when the item was defective or damaged at the purchase time. If you wish to exchange it for the same product kindly send us an email stating the same to customercare@luckystore.om